Lysora Technology Service and Support Summary

Lysora Technology Service and Support Summary – Lysora

Product List
Products	Hardware Support		Software support (OS / Firmware)	Remote Technical Support
Products	Warranty Duration1	One-to-One Replacement Service2	Software Updates3	TAC Support (9×5 office hours) 4
LCS Series Switch
LCS-8GS-P	3 Years	√	√	√
LCS-4GS-P	3 Years	√	√	√
LCS-16GS-P	3 Years	√	√	√
LCS-24GS-P	3 Years	√	√	√
LS Series Switch
LS2-24GT4SFP-P	3 Years	√	√	√
Wireless Access Point
L6 Lite	3 Years	√	√	√
L6	3 Years	√	√	√
L7 Lite	3 Years	√	√	√
L7	3 Years	√	√	√
Wireless Bridge
CPE3-P	3 Years	√	√	√
CPE5	3 Years	√	√	√
LR Series Router
LR300G-P	3 Years	√	√	√
Definition of the Warranty Term 1. A warranty is available during a specific time period (the “Warranty Period”) commencing from the Warranty Start Date. The Warranty commences from the date of shipment to the customer by default if there is no other valid warranty document provided except the product bar code. (Not more than 180 days after original shipment by Lysora Technology.). See the Lysora Technology. Standard Warranty Terms at https://help.www.lysoratech.com/support/servicepolicy/standard-warranty-terms/ for more details. 2. Lysora Technology One-to-One Replacement Service (“Replacement Service”) service policy provides replacement of a product purchased by you if defects are found during the warranty. After a product failure occurs, you will receive a replacement product of the similar kind, quality, and value. 2.1 The defective product covered Lysora Technologys One-to-One Replacement Service shall be delivered to Ruijie Networks’ distributor within the warranty period and the replacement will be finished within 15 work days upon reception of the defective product. The customer can contact Lysora Technology’s distributor at https://help.www.lysoratech.com/partner/locator, which will be updated over time. 2.2 The customer can contact the manufacturer for instructions to determine whether the failure is caused by a circumstance that can be corrected by circumstance. If the failure is not covered by replacement service or if the product is found to be non-defective, the product will be returned to customer and customer shall bear the two-way freight. 3. All generally available software releases can be downloaded during the warranty period after purchase of product. And the software releases will be accessible on the official website at https://help.www.lysoratech.com/resources/downloadcenter 4. 9*5(Local office time) remote technical support is provided via Lysora Service Portal (https://www.lysoratech.com/support) and Support Email (support@lysoratech.com) for the entire warranty period for the purposes of diagnosing hardware or software defects.
Disclaimer of Warranties The current version of this document is provided in lieu of all other rights, conditions, and warranties. Lysora Technology makes no other express or implied warranty with respect to the software, hardware, products, documentation, or support from Lysora Technology, including, without limitation, any warranty of merchantability, fitness for a particular purpose, and non-infringement of third party rights. Lysora Technology does not assure that any product will be error-free, or that any defect that may exist in its product can be corrected. In no event shall Lysora Technology be liable for cost of procurement of substitute goods, lost profits, or any other special, indirect, consequential, or incidental damage (including but not limited to lost data) however caused, regardless of whether Lysora Technology has been advised of the possibility of such damage.